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Neelo & Amra

Shipping Policy

Last Updated: June 2026

1. Shipping Partner

All orders are shipped via Postex Pakistan, one of Pakistan's leading courier services, covering 650+ cities across Pakistan.

2. Processing Time

Orders are processed Monday to Friday. Orders placed on weekends or public holidays are processed the next business day. Processing typically takes 1 business day before dispatch.

3. Delivery Timeframes (Pakistan)

  • Within Karachi: 1-2 working days
  • Other cities in Sindh: 2-4 working days
  • Punjab, KPK, Balochistan, and other provinces: 3-5 working days

Note: Delivery times may be longer during Eid, public holidays, or peak sale periods.

4. Delivery Fees

Delivery fees are based on your location:

  • Within Karachi: PKR 200
  • All other destinations in Pakistan: PKR 300

Free delivery is available on qualifying orders — check our homepage for the current offer.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can track your order at:

6. Cash on Delivery

COD is available across Pakistan. COD orders must be confirmed by clicking the link in your confirmation email within 30 minutes of placing the order. Unconfirmed orders are automatically cancelled.

7. International Shipping

We ship internationally to selected destinations via Postex's international courier network. International delivery is available upon request.

To place an international order or enquire about rates and estimated delivery timeframes for your country, please contact us before placing your order:

Email: support@neeloandamra.com
Phone: 03428198559
Business hours: Monday to Saturday, 9:00 AM to 5:00 PM PKT

We will confirm availability, rates, and estimated delivery time for your specific destination before you proceed.

8. Delivery Issues

If your order has not arrived within the estimated timeframe: