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Neelo & Amra

Return Policy

Last Updated: June 2026

1. Overview

We want you to love your Neelo & Amra purchase. If you are not completely satisfied, we offer exchanges within 14 days of delivery. Please note: we do not offer cash refunds. All returns are for exchange only.

2. Exchange Eligibility

To be eligible for an exchange, the item must:

  • Be returned within 14 days of the delivery date as confirmed by Postex tracking
  • Be unworn, unwashed, and unaltered
  • Have all original tags attached
  • Be in its original packaging
  • Not be a sale or discounted item — sale items are final sale and not eligible for exchange

3. Non-Exchangeable Items

The following items cannot be exchanged:

  • Sale and discounted items
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Items damaged due to customer misuse

4. How to Initiate an Exchange

Step 1: Contact us within 14 days of delivery

Email: support@neeloandamra.com
Phone: 03428198559
Business hours: Monday to Saturday, 9:00 AM to 5:00 PM

Step 2: Provide your order number

Include your order number and the reason for exchange. Our team will review your request within 1-2 business days.

Step 3: Ship the item back

Once approved, ship the item back to:
Plot 1055, Hyderabad Colony, Karachi East

Step 4: Return shipping cost

Customer bears the return shipping cost. We recommend using a tracked courier service — we are not responsible for items lost in return transit.

Step 5: Processing your exchange

Once we receive and inspect the item, the exchange will be processed within 7 working days.

5. Exchange Options

You may exchange for:

  • A different size of the same item (subject to availability)
  • A different colour of the same item (subject to availability)
  • Store credit equal to the item value, usable on your next purchase

6. Defective or Wrong Items

If you receive a defective item or the wrong item, please contact us within 48 hours of delivery with photos. In this case we will cover the return shipping cost and prioritise your exchange.