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Neelo & Amra

Privacy Policy

Last Updated: June 2026

1. Introduction

Neelo & Amra ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us at neeloandamra.com.

2. Information We Collect

  • Personal details: name, email address, phone number, delivery address
  • Order information: products purchased, order history, payment method used
  • Device information: IP address, browser type, pages visited (for analytics only)
  • Communications: emails or messages you send us

3. How We Use Your Information

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Responding to your customer service enquiries
  • Sending promotional emails (only with your consent — you can unsubscribe at any time)
  • Improving our website and services

4. Payment Information

We do not store your payment details. All payments are processed securely by our payment partners (JazzCash and XPay). We never have access to your card number, wallet PIN, or banking credentials.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share your information only with:

  • Postex Pakistan (our courier partner) — name, phone, and delivery address only, for order fulfillment
  • Payment processors — only what is required to complete your transaction

6. Data Security

We take reasonable measures to protect your personal information. Our website uses SSL encryption. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses cookies to improve your browsing experience and remember your preferences. You can disable cookies in your browser settings, though some features may not function properly.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications

To exercise any of these rights, contact us at support@neeloandamra.com.

9. Contact

Email: support@neeloandamra.com
Phone: 03428198559